CIAM manages identities for external users (dealers, fleet managers, suppliers) and some internal users who need access to customer-facing applications. If you have a corporate tbdir.net account, you may see a "Log in with Daimler Truck account" button on the login screen — click that to use your corporate credentials instead.

If your account has a primary email address, you can sign in with your email instead of your username. Otherwise, contact your Security Administrator for assistance — they can look up your username for you.

Click the "Security Admin" tab on this page and sign in with your account. Your Security Administrator’s name, email, and phone number will be displayed.

In most cases, you should only have one account. If you believe you need a second account for a different business purpose, contact your Security Administrator to discuss your situation. They will determine whether a second account is necessary.

The CIAM login screen works on all modern browsers (Chrome, Edge, Firefox, Safari) on desktop and mobile devices.

First, verify you are entering the correct username or email address. If you forgot your password, click "Forgot your password?" on the login screen. If you still cannot access your account, submit a support ticket using the "Contact Support" link on this page.

Email sign-in allows you to log in using your primary email address instead of your username. Both methods work — you can sign in with whichever you prefer.

Yes. Username sign-in is permanent and will always work. Email sign-in is an additional option, not a replacement.

If your account has a primary email address, email sign-in is already available to you — just enter your email at the login screen instead of your username. If your account does not have a primary email address yet, you can update it through the self-service email update form. Contact your Security Administrator for the link if needed.

Your account may not have a primary email address set. Only accounts with a primary email can use email sign-in. Contact your Security Administrator to verify your account details, or use the self-service form to add a primary email.

Each account must have a unique primary email address. If you see an error that your email is already in use, it means another account already has that email. Contact your Security Administrator for help resolving the conflict.

An Identity and Access Management (IAM) system is a security framework that ensures only the right individuals have access to an organization’s technology resources.

🏢 The club = Daimler Truck’s digital environment
🆔 Your identity = A club member’s ID card, proving who you are
🔑 Authentication = The bouncer checking your ID before letting you in
🎟 Authorization = The bouncer’s list, deciding which areas you are allowed to enter

Just like a club’s security ensures only the right people are allowed in, IAM protects Daimler Truck’s digital resources by managing access rights—making sure the right people can access the right services. This ensures security, efficiency, and compliance across the entire digital environment.

For corporate employees, your TBDIR.net account can be used to log in to customer applications if you have been assigned the proper access rights in the CIAM system.

If you have been assigned the proper access rights, you can authenticate using your TBDIR.net account by clicking the "Daimler Truck Corporate Login" button on the login screen. This will redirect you to the standard Microsoft Azure login process including MFA.

If you have not been assigned the proper access rights, you can submit an access request through ServiceNow using this link:

If you forget your password, you can reset your password by clicking the "Forgot your password?" link in the bottom-left corner of the login screen and follow the instructions or use our step-by-step guide.

See the 'User Guides' section for step-by-step instructions.